Complaints

Complaints procedure

It can always happen that something does not go entirely as planned. We advise you to first make your complaint known to us by emailing info@123vazen.nl. If this does not lead to a solution, you can submit your dispute for mediation via WebwinkelKeur at webwinkelkeur.nl/kennisbank/consumenten/geschil.

We respond within 14 days of receiving your complaint. If we need more time, we will let you know within that period when you can expect a detailed answer.