Shipping and returns

Shipping

We print every vase to order. As soon as you place your order we get to work; the delivery time is 2 to 3 working days. As soon as your parcel is on its way, you receive a track and trace by email.

Shipping within the Netherlands costs 4,95 euro. From 50 euro we ship for free. We send everything carefully packed to prevent damage.

Returns (right of withdrawal)

You have the right to cancel your order up to 14 days after the day of receipt without giving a reason. After cancellation, you have another 14 days to return your product. You will then be credited the full order amount including shipping costs. Only the costs for returning the item from your home to the webshop are at your own expense. These costs amount to approximately 7,25 per parcel; for the exact rates, please consult your carrier's website. The return address is:

Xeropex B.V.
Olympus 167
3825 AJ Amersfoort

If you make use of your right of withdrawal, the product will be returned to the trader with all delivered accessories and – if reasonably possible – in the original condition and packaging. If the product is damaged or the packaging is damaged more than is necessary to sell the product, we may pass on this decrease in value of the product to you. So handle the product with care and make sure it is well packed when returning it.

To make use of this right, you can contact us via info@123vazen.nl. We will then refund the order amount owed within 14 days of registering your return, provided the product has already been received back in good order.

Please note: certain made-to-order products may be excluded from the right of withdrawal. See our terms and conditions (articles 9 and 10).

Arrived damaged

Did your vase unexpectedly arrive damaged? Email us a photo within 48 hours via info@123vazen.nl and we will send a new one free of charge.

Model withdrawal form

Do you wish to withdraw from the agreement? Then fill in the form below and send it by email to info@123vazen.nl or by post to the return address above. This is not mandatory, but it makes things easier for us.

To: Xeropex B.V., Olympus 167, 3825 AJ Amersfoort, info@123vazen.nl

I/We* hereby give notice that I/We* withdraw from our contract concerning the sale of the following goods*:

- Ordered on* / received on*: ______
- Order number: ______
- Name of consumer(s): ______
- Address of consumer(s): ______
- Date: ______
- Signature of consumer(s) (only when this form is submitted on paper): ______

* Delete as appropriate.

Complaints procedure

Do you have a complaint about our product or our service? That is unfortunate, please let us know via info@123vazen.nl. Describe your complaint as fully as possible. We will respond within 14 days of receipt. If we need more time, we will let you know within that period when you can expect a detailed answer.

If we cannot resolve it together, you can submit your complaint to the independent disputes committee via WebwinkelKeur. As a consumer in the EU, you can also submit your complaint via the European ODR platform: ec.europa.eu/consumers/odr.