Customer service
Frequently asked questions
Can't find your question? Email us at info@123vazen.nl, we reply within one working day.
Order and pay
How does ordering at 123vazen.nl work?
You choose a shape, a colour and a size, add the vase to your basket and check out. Because we print to order, we start producing right after your order.
Which payment methods do you accept?
You can pay securely with iDEAL, credit card (Mastercard and Visa), Bancontact, PayPal or Klarna.
Can I order as a business?
Yes. Choose business at checkout and enter your company name and VAT number. Business prices are shown excluding VAT.
Can I use a discount code?
Of course. You enter your discount code at checkout, in the order summary. The discount is applied straight away.
Shipping and delivery
What is the delivery time?
Because each vase is printed to order, the delivery time is 2 to 3 working days.
What does shipping cost?
Shipping within the Netherlands costs €4,95. From €50 we ship for free.
Can I track my order?
Yes, as soon as your parcel has shipped you receive a track & trace link by email.
Returns and warranty
Can I return my vase?
You have 14 days to change your mind. Return the vase undamaged and in its original packaging, and we will refund the purchase amount.
My vase arrived damaged, what now?
How annoying. Email us a photo within 48 hours and we will send a new one free of charge.
Product and care
Are the vases watertight?
The vases are suitable for dried flowers. For fresh flowers you use the plastic insert included.
Why do I see lines in the vase?
Those are the print layers. They are part of the 3D printing technique and give each vase its own recognisable texture.
What material are the vases made of?
From biobased PLA, a plant-based bioplastic.